Helpdesk

What is a LiveOn Digital Event?

A LiveOn Digital Event is the online equivalent of a Physical Event, as you can enjoy online all of its content and networking experience. The LiveOn platform allows you to take part in sessions which are held live, to visit sponsors booths and to converse live with sponsors representatives as well as to communicate in real time with potential associates and customers who may also be attending the same event.

How can I sign up for the Forum?

To attend and take part in the proceedings of a LiveOn Digital Event as a participant, speaker or sponsor, you will have to follow the procedure established by the respective event organizer. You can register through the conference Lobby by selecting “Login” (upper right area in the “Lobby” section) and then “Registration”. These statements are automatically forwarded to the organizer, from whom you will receive an update on the progress of your registration and participation process, including its potential cost. Note that for any questions, you must contact the organiser in his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means. After processing your application according to the organizer process (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organizer at his contact details mentioned in infokiosk or have been communicated to you by him in some other legitimate means.

I am at the Lobby. How do I register to the Forum?

There is a “Login” button in the upper right-hand corner of your screen. By pressing it, you will be redirected to a special screen where you must press on “Register”.

Here you may sign up for the LiveOn Digital Event you want to attend by filling in the following details: Name(*), Last Name(*), Company(*), Title, Email(*), Password(*), Password Confirmation(*). Of these details, those marked with (*) are mandatory.

To complete your registration, you must check the boxes below the "I accept the LiveOn Privacy Policy" and "I have read and agree with the Data Processing Agreement of the Forum", stating that you have read and accept the terms of the Data Protection Privacy Policy of the platform and the Forum.

Username is automatically defined as the e-mail you sign up with. This email can not be changed after registration. As a password, you specify what you want during the registration process in the "Password" field (you confirm in the "Confirm Password" field). Note that your password is unique, only you know it, and you can change it at any time only via the password change process that you will find on the same screen.

Once your application has been processed, according to the organizer's procedure (including checks of your details and your payment, if required), you will receive information about the progress of your registration and participation process. Note that for any questions, you must contact the organizer.

I'm at the Lobby. How do I enter the Forum?

In the upper right corner of your screen, there is the "Login" button. Pressing it will take you to a special screen where you will have to enter the username (which is the email you stated during your registration) & the password that the organizer has confirmed to you after your registration. Then press the "Login" button to complete your Login process.

After logging in, you will be automatically forwarded to the Lobby of the LiveOn Digital Event you registered. Note that now the Login button has been replaced by your Profile button: your photo (if you submitted one during the registration process) and your first name. This means you are already logged in and may start browsing the LiveOn Digital Event areas.

I forgot my username and password, what can I do?

The username is the email you registered when you signed up. If you have forgotten it, contact the Organizer of the LiveOn Digital Event you've subscribed to.

If you forgot your password, during the Login process you will have to click on "I forgot my password". On the screen to be displayed, you should on the tab "step 1. Confirm your email" enter the email you entered when you registered and then press the "Send Password Reset Link" button. This process is completed with the appearance of the message " We have e-mailed your password reset link! ".

The password reset message is sent automatically, however it may take some time to receive it from your mail server and forward it to your account mailbox, so we recommend that you check your email account regularly. If you do not find the above password reset message, repeat the above procedure.

When you receive the e-mail with the Password Reset Link, click on this "Reset Password" button. On the screen that will appear, enter your new password twice: once in the "New password" field and another in the "Confirm new password " field. Then click on the "Change Password" button to complete the password change process and return to the Login screen and sign in to this LiveOn Digital Event.

What can I do at a LiveOn Digital Event?

At the navigation area, which is at the upper part of the screen in the Lobby area and respectively at the same place in all other areas of a LiveOn Digital Event, you will find a set of menus with our main “destinations”:

- Lobby: this is the entry point for the Forum, where you can get informed on the topics, the agenda and the speakers of the event you are attending.

- Stage: this is the area where you can attend the event proceedings, live during the event and recorded after its completion.

- Agenda: here you can find out about the individual sessions on the program, their hours and speakers and select the speeches and discussions you want to attend.

- Helpdesk: here you will find the assistance and information you need on how a LiveOn Digital Event operates and how to attend the event you have registered for.

How can I watch the live stream of the Forum?

To watch the live stream of the Forum as a participant, speaker or sponsor, you must select “Stage” from the navigation menu and then, on the new page that appears click on the video to start the streaming broadcast. This option is only available while the event is live streaming.

How can I attend the Stage at the Forum while utilizing the rest of the app's features?

When you attend the Forum you can make good use of the rest of the app’s individual features at the same time (e.g. the stage with the live stream of an event and, in parallel the Agenda area or any of the platform’s general info areas), you will have to right-click on the respective button on the navigation bar while at the Forum's URL, in order to open a separate window on your browser for each individual area.

How will I be notified about a Forum Session?

Once you log in, navigate to the “Agenda” area, where you will find the complete list of the various event sessions, with speeches and panel discussions.

Before a particular session starts, by pressing the “Notify Me” button, you register to receive an automatic e-mail notification by e-mail 10 minutes before the session starts.By pressing the “Add to Calendar” button, you also have the option of adding each session separately to your Calendar (Apple, Google [online], Office 365 [online], Outlook, Outlook [online], Yahoo [online]), in order to receive a Calendar Reminder once you set it up.

What do I do if I have a question about browsing the Forum?

If you have questions about browsing through a LiveOn Digital Event, you can look for an answer under the Helpdesk menu. This is the menu you are currently in. Today, you will find the basic information you need for your browsing. We will gradually add more answers to questions you submit, once we evaluate them, in order to improve your online experience with LiveOn.

If you can't find the question you want or if the answer does not sufficiently address your question, please contact directly the organizer of the Forum.

How are the personal data I provide for my participation at a LiveOn Digital Event protected?

The LiveOn platform and its owner Company ethosMEDIA collect and process only your personal data that relate to the event you wish to attend, your role in it and your overall browsing experience through the event platform. The detailed Data Protection Privacy Policy is attached.